Ch 2 · Anatomy of a Claim
Module 2.2
The DICE Method — Policy Review in 5 Minutes
D-I-C-E framework. The 5-min audit. The 1-page DICE summary template for every client.
12 min read
What you'll learn
The structured policy review framework every PA should use. The 4 sections that matter. The 5-minute audit that tells you whether you have a covered claim.
2.2.1 The DICE method
DICE = the 4 sections of a property insurance policy that determine coverage:
| Letter | Section | What's there |
|---|---|---|
| D | Declarations | Coverage limits, deductibles, endorsements list |
| I | Insuring Agreement | What's covered (coverage A through F definitions) |
| C | Conditions | Cooperation requirements, claim handling, appraisal, mitigation duties |
| E | Exclusions | What's NOT covered |
Read these 4 sections in order. Don't read the policy linearly — DICE order is faster and identifies coverage problems early.
2.2.2 D — Declarations Page
Already covered in detail at Module 2.1 — Homeowner Track.
For your PA review, focus on:
| Field | What to check |
|---|---|
| Named Insured | Match the client w/ policy holder |
| Policy Period | Loss date inside coverage window |
| Coverage A | Adequate for rebuild cost? Underinsurance issue? |
| Coverage B | Sufficient for detached structures? |
| Coverage C | RCV or ACV? |
| Coverage D / ALE | Months / amount? |
| Deductibles | AOP + Hurricane + Named Storm |
| Endorsements list | Read every form number |
Time: 2 minutes.
2.2.3 I — Insuring Agreement
The "Property Coverage" section (sometimes "Section I — Property"). Defines what each coverage actually covers.
Quick checks
- Coverage A — Dwelling: Open perils or Named perils? (HO-3 = open perils for dwelling)
- Coverage B — Other Structures: % of A or fixed?
- Coverage C — Personal Property: RCV or ACV? Open or named perils?
- Coverage D — Loss of Use: Time limit (12 months? 24?)
- Coverage E + F: Liability triggers
Scope quick-determination
Match your client's loss to coverage:
| Loss type | Likely coverage |
|---|---|
| Water damage from pipe burst | Coverage A (dwelling) + Coverage C (contents) |
| Wind damage to roof | Coverage A |
| Theft of jewelry | Coverage C (subject to sub-limits) |
| ALE while uninhabitable | Coverage D |
| Detached garage damage | Coverage B |
Time: 1 minute.
2.2.4 C — Conditions
This is where most PAs get caught off-guard. The Conditions section defines:
- Duties After Loss (mitigation, notice, POL, cooperation)
- Recorded statement / EUO requirements
- Appraisal clause (and any modifications)
- Pre-suit notice references
- Time limits on various submissions
- Suit Against Us provision (when can insured sue)
What to verify
| Item | Why |
|---|---|
| Notice requirement | "As soon as practicable" or specific days |
| POL deadline | Often 60 days from carrier request |
| Mitigation duty | Standard but verify language |
| Appraisal clause | Standard, mutual-consent, or removed (Module 8.0/8.2) |
| Suit Against Us | Limitation period (FL has its own statutes) |
| Cooperation requirements | EUO, recorded statement provisions |
Watch for: anti-concurrent causation language (often in this section), service-of-suit language, jurisdiction provisions.
Time: 1 minute.
2.2.5 E — Exclusions
The most carrier-friendly section. Read carefully.
Standard exclusions (most policies)
- Flood
- Earth movement (sinkhole has special FL rules)
- Wear and tear / gradual deterioration
- Intentional acts
- War / nuclear hazard
- Government action
- Mold (in many policies; sub-limited in others)
- Faulty workmanship (sometimes)
- Pollution (limited)
- Vermin / insects
Endorsement-specific exclusions
Each endorsement on the dec page may add or modify exclusions. Verify:
- Cosmetic damage exclusion (newer endorsement)
- Roof endorsement (often ACV-only on older roofs)
- Mold limitation endorsement (lower sub-limit)
- Vacancy provisions
- Specific peril exclusions (e.g., wind/hail in certain zones)
The killer exclusion
If your client's loss type matches an explicit exclusion, the claim may be dead on arrival. Don't take it. Or take it knowing the carrier denial is coming + you'll need litigation.
Time: 1 minute.
2.2.6 The DICE 5-minute audit — the matrix
Build a quick decision matrix for every new client:
| DICE Section | Yes / No / Concern |
|---|---|
| D | Coverage limits adequate? Y/N |
| D | Loss date in coverage period? Y/N |
| D | Deductible amount makes sense? Y/N |
| I | Loss type matches a coverage? Y/N |
| I | RCV vs ACV settlement? Note |
| C | Notice was timely? Y/N |
| C | Cooperation requirements (EUO etc.) issue? Y/N/Concern |
| C | Appraisal clause available + favorable? Y/N |
| E | Specific exclusion applies? Y/N/Concern |
| E | Causation defensible vs likely exclusion? Y/N |
Mostly Yes → take the claim. Several No / Concern → walk or take w/ careful expectation-setting. Major No (e.g., explicit exclusion of cause) → walk.
2.2.7 Common DICE findings + implications
"Coverage A is way under current rebuild cost."
→ underinsurance. Coinsurance or limit issues. Manage expectations w/ client.
"Loss date is one day after policy expired."
→ no coverage. Walk.
"Hurricane deductible is 10% of $400K = $40K."
→ check loss type vs deductible. If loss is hurricane = $40K out of pocket before any payout.
"Appraisal clause is mutual-consent."
→ carrier can refuse appraisal. Plan for litigation as alternative.
"Cosmetic damage exclusion."
→ if loss is mostly cosmetic, problematic. Get expert opinion on functional damage.
"Vacancy clause violated (60+ days unoccupied)."
→ likely denial. Investigate facts before committing.
"Anti-concurrent causation clause + flood + wind."
→ litigation territory. Engineer + attorney needed.
2.2.8 The 1-page DICE summary
For every client, build a 1-page DICE summary:
CLIENT: [Name]
ADDRESS: [Address]
POLICY #: [#]
DATE OF LOSS: [Date]
DICE Review:
D - Declarations:
- Coverage A: $[X]
- Coverage B: $[X] / [%]
- Coverage C: $[X] / [%] | [RCV/ACV]
- Coverage D: $[X] / [months]
- AOP Deductible: $[X]
- Hurricane Deductible: [%] / $[X dollar value]
- Endorsements: [list w/ form #s]
I - Insuring Agreement:
- Loss type: [type]
- Triggered coverage: [A / B / C / D / E / F]
- Settlement type: [RCV / ACV]
- Concerns: [any]
C - Conditions:
- Notice requirement: [language]
- POL deadline: [days]
- Appraisal clause: [standard / mutual / none]
- EUO provision: [standard / none]
- Mitigation duty: [standard]
- Concerns: [any]
E - Exclusions:
- Applicable exclusions: [list]
- Carrier likely denial argument: [predict]
- Counter: [strategy]
VERDICT: [Take / Walk / Take w/ caution]
RECOMMENDED FEE: [10-20%]
EXPECTED EXPERTS NEEDED: [list]
TIMELINE EXPECTATION: [months]
This becomes your client file's executive summary.
2.2.9 Action steps
- For every new client: run DICE before signing the claim.
- Build the 1-page summary + share w/ client transparently.
- For high-stakes findings (anti-concurrent, vacancy, etc.): consult attorney before committing.
- Update DICE summary as new policy info emerges (full policy obtained, endorsement clarifications, etc.).
- Use DICE in client conversations to set expectations.
Next: 2.3 When NOT to File a Claim.
Educational. Not legal advice. Specific policy provisions vary materially. DICE is a structural framework; substantive policy interpretation is fact-specific. Verify against your specific policy + current Florida law.
