Dolphin Claims

Ch 2 · Anatomy of a Claim

Module 2.2

The DICE Method — Policy Review in 5 Minutes

D-I-C-E framework. The 5-min audit. The 1-page DICE summary template for every client.

12 min read

What you'll learn

The structured policy review framework every PA should use. The 4 sections that matter. The 5-minute audit that tells you whether you have a covered claim.


2.2.1 The DICE method

DICE = the 4 sections of a property insurance policy that determine coverage:

LetterSectionWhat's there
DDeclarationsCoverage limits, deductibles, endorsements list
IInsuring AgreementWhat's covered (coverage A through F definitions)
CConditionsCooperation requirements, claim handling, appraisal, mitigation duties
EExclusionsWhat's NOT covered

Read these 4 sections in order. Don't read the policy linearly — DICE order is faster and identifies coverage problems early.


2.2.2 D — Declarations Page

Already covered in detail at Module 2.1 — Homeowner Track.

For your PA review, focus on:

FieldWhat to check
Named InsuredMatch the client w/ policy holder
Policy PeriodLoss date inside coverage window
Coverage AAdequate for rebuild cost? Underinsurance issue?
Coverage BSufficient for detached structures?
Coverage CRCV or ACV?
Coverage D / ALEMonths / amount?
DeductiblesAOP + Hurricane + Named Storm
Endorsements listRead every form number

Time: 2 minutes.


2.2.3 I — Insuring Agreement

The "Property Coverage" section (sometimes "Section I — Property"). Defines what each coverage actually covers.

Quick checks

  • Coverage A — Dwelling: Open perils or Named perils? (HO-3 = open perils for dwelling)
  • Coverage B — Other Structures: % of A or fixed?
  • Coverage C — Personal Property: RCV or ACV? Open or named perils?
  • Coverage D — Loss of Use: Time limit (12 months? 24?)
  • Coverage E + F: Liability triggers

Scope quick-determination

Match your client's loss to coverage:

Loss typeLikely coverage
Water damage from pipe burstCoverage A (dwelling) + Coverage C (contents)
Wind damage to roofCoverage A
Theft of jewelryCoverage C (subject to sub-limits)
ALE while uninhabitableCoverage D
Detached garage damageCoverage B

Time: 1 minute.


2.2.4 C — Conditions

This is where most PAs get caught off-guard. The Conditions section defines:

  • Duties After Loss (mitigation, notice, POL, cooperation)
  • Recorded statement / EUO requirements
  • Appraisal clause (and any modifications)
  • Pre-suit notice references
  • Time limits on various submissions
  • Suit Against Us provision (when can insured sue)

What to verify

ItemWhy
Notice requirement"As soon as practicable" or specific days
POL deadlineOften 60 days from carrier request
Mitigation dutyStandard but verify language
Appraisal clauseStandard, mutual-consent, or removed (Module 8.0/8.2)
Suit Against UsLimitation period (FL has its own statutes)
Cooperation requirementsEUO, recorded statement provisions

Watch for: anti-concurrent causation language (often in this section), service-of-suit language, jurisdiction provisions.

Time: 1 minute.


2.2.5 E — Exclusions

The most carrier-friendly section. Read carefully.

Standard exclusions (most policies)

  • Flood
  • Earth movement (sinkhole has special FL rules)
  • Wear and tear / gradual deterioration
  • Intentional acts
  • War / nuclear hazard
  • Government action
  • Mold (in many policies; sub-limited in others)
  • Faulty workmanship (sometimes)
  • Pollution (limited)
  • Vermin / insects

Endorsement-specific exclusions

Each endorsement on the dec page may add or modify exclusions. Verify:

  • Cosmetic damage exclusion (newer endorsement)
  • Roof endorsement (often ACV-only on older roofs)
  • Mold limitation endorsement (lower sub-limit)
  • Vacancy provisions
  • Specific peril exclusions (e.g., wind/hail in certain zones)

The killer exclusion

If your client's loss type matches an explicit exclusion, the claim may be dead on arrival. Don't take it. Or take it knowing the carrier denial is coming + you'll need litigation.

Time: 1 minute.


2.2.6 The DICE 5-minute audit — the matrix

Build a quick decision matrix for every new client:

DICE SectionYes / No / Concern
DCoverage limits adequate? Y/N
DLoss date in coverage period? Y/N
DDeductible amount makes sense? Y/N
ILoss type matches a coverage? Y/N
IRCV vs ACV settlement? Note
CNotice was timely? Y/N
CCooperation requirements (EUO etc.) issue? Y/N/Concern
CAppraisal clause available + favorable? Y/N
ESpecific exclusion applies? Y/N/Concern
ECausation defensible vs likely exclusion? Y/N

Mostly Yes → take the claim. Several No / Concern → walk or take w/ careful expectation-setting. Major No (e.g., explicit exclusion of cause) → walk.


2.2.7 Common DICE findings + implications

"Coverage A is way under current rebuild cost."

→ underinsurance. Coinsurance or limit issues. Manage expectations w/ client.

"Loss date is one day after policy expired."

→ no coverage. Walk.

"Hurricane deductible is 10% of $400K = $40K."

→ check loss type vs deductible. If loss is hurricane = $40K out of pocket before any payout.

"Appraisal clause is mutual-consent."

→ carrier can refuse appraisal. Plan for litigation as alternative.

"Cosmetic damage exclusion."

→ if loss is mostly cosmetic, problematic. Get expert opinion on functional damage.

"Vacancy clause violated (60+ days unoccupied)."

→ likely denial. Investigate facts before committing.

"Anti-concurrent causation clause + flood + wind."

→ litigation territory. Engineer + attorney needed.


2.2.8 The 1-page DICE summary

For every client, build a 1-page DICE summary:

CLIENT: [Name]
ADDRESS: [Address]
POLICY #: [#]
DATE OF LOSS: [Date]

DICE Review:

D - Declarations:
- Coverage A: $[X]
- Coverage B: $[X] / [%]
- Coverage C: $[X] / [%] | [RCV/ACV]
- Coverage D: $[X] / [months]
- AOP Deductible: $[X]
- Hurricane Deductible: [%] / $[X dollar value]
- Endorsements: [list w/ form #s]

I - Insuring Agreement:
- Loss type: [type]
- Triggered coverage: [A / B / C / D / E / F]
- Settlement type: [RCV / ACV]
- Concerns: [any]

C - Conditions:
- Notice requirement: [language]
- POL deadline: [days]
- Appraisal clause: [standard / mutual / none]
- EUO provision: [standard / none]
- Mitigation duty: [standard]
- Concerns: [any]

E - Exclusions:
- Applicable exclusions: [list]
- Carrier likely denial argument: [predict]
- Counter: [strategy]

VERDICT: [Take / Walk / Take w/ caution]
RECOMMENDED FEE: [10-20%]
EXPECTED EXPERTS NEEDED: [list]
TIMELINE EXPECTATION: [months]

This becomes your client file's executive summary.


2.2.9 Action steps

  1. For every new client: run DICE before signing the claim.
  2. Build the 1-page summary + share w/ client transparently.
  3. For high-stakes findings (anti-concurrent, vacancy, etc.): consult attorney before committing.
  4. Update DICE summary as new policy info emerges (full policy obtained, endorsement clarifications, etc.).
  5. Use DICE in client conversations to set expectations.

Next: 2.3 When NOT to File a Claim.


Educational. Not legal advice. Specific policy provisions vary materially. DICE is a structural framework; substantive policy interpretation is fact-specific. Verify against your specific policy + current Florida law.

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